Front Office Team Member

Fairmont Hotels & Resorts; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Team Member, where your passion for guest service will shine. In this dynamic role, you will ensure every guest feels welcome and cared for from arrival to departure. With opportunities for continuous learning and development, you will thrive in an environment that values your individuality and growth. Enjoy perks like free night stays and discounted rates at Accor hotels worldwide, all while being part of a diverse and inclusive team that is committed to making a positive impact in the hospitality industry.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for wellbeing

Opportunities for growth

Participation in inclusive initiatives

Qualifications

• Prior experience working with Opera or a related system is preferable.
• Fluency in English is essential.

Responsibilities

• Take care of guests from their arrival through to their departure.
• Contribute to guest satisfaction by providing high-quality services.
• Handle guest complaints and provide timely responses.

Skills

Customer Service Skills

Fluency in English

Experience with Opera

Job description

Company Description

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Team Member, you will:

1. Take care of guests from their arrival through to their departure.
2. Contribute to guest satisfaction at all times by providing high-quality services throughout their stay.
3. Handle any guest complaints and/or remarks; provide a response as soon as possible.
4. Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
5. Inform guests about the formalities, any special conditions relating to their stay, and the available services.
6. Handle phone calls.
7. Apply the procedures of internal audit.
8. Pass on information as necessary to other departments (floor staff, technical, etc.) and to other members of the front desk team.
9. Ensure that all guest documentation is up-to-date and available.
10. Make the update of the information.
11. Handle reservations.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C applies).
• Discounted hotel rates worldwide in Accor Hotels.
• Continuous learning and development through our Accor Academy.
• Support for your wellbeing in your professional and personal lives.
• Opportunities to grow your experience across 5000 hotels in over 100 countries.
• Participation in initiatives to build a more inclusive and sustainable world.
• And many more benefits and perks — our goal is to help you grow and unleash your personality.

Qualifications

• Prior experience working with Opera or a related system is preferable.
• Fluency in English.
• Customer Service skills.
• Right to work in the UK.

Additional Information

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Excel, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company. Our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied by third parties, such as your former employers or third-party personality questionnaires. Your answers to questionnaires will not lead to automated decisions.

As data controller, we comply with all legislation related to personal data protection, including GDPR and the Data Protection Act 2018.

Details on how we process personal data and your rights are available in our Employee Privacy Policy.