Front Office Team Member

FAIRMONT; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Team Member, where you will play a crucial role in enhancing guest experiences. This exciting position involves taking care of guests from their arrival to departure, ensuring their satisfaction through high-quality service. You'll have the opportunity to handle reservations, manage guest information, and resolve any complaints efficiently. In this dynamic environment, you will benefit from a range of perks, including discounted hotel stays and continuous learning opportunities. If you are passionate about hospitality and customer service, this role is perfect for you.

Benefits

Free night stays in UK hotels

50% discount at Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for wellbeing

Opportunities for experience across 5000 hotels

Participation in sustainability initiatives

Qualifications

• Prior experience with Opera or related systems is preferable.
• Fluency in English is essential for communication.
• Excellent customer service skills are required.

Responsibilities

• Take care of guests from arrival to departure, ensuring satisfaction.
• Handle guest complaints and provide timely responses.
• Manage reservations and keep guest information updated.

Skills

Customer Service Skills

Fluency in English

Opera System Experience

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write every chapter of your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As our next Front Office Team Member, you will:

1. Take care of guests from their arrival through to their departure.
2. Contribute to guest satisfaction at all times by providing high-quality services throughout their stay.
3. Handle any guest complaints and/or remarks; provide a response as soon as possible.
4. Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
5. Inform guests about the formalities, any special conditions relating to their stay, and the services available.
6. Handle phone calls.
7. Apply the procedures of internal audit.
8. Pass on information as necessary to other departments (floor staff, technical, etc.) and to other members of the front desk team.
9. Ensure that all guest documentation is up-to-date and available.
10. Update guest information regularly.
11. Handle reservations.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount at any Accor Restaurant (T&C applies).
• Discounted hotel rates worldwide in Accor Hotels.
• Continuous learning and development through our Accor Academy.
• Support for your wellbeing in both professional and personal aspects.
• Opportunities to grow your experience across 5000 hotels in over 100 countries.
• Participation in initiatives to build a more inclusive and sustainable world.
• And many more benefits aimed at helping you grow and express your personality.

Qualifications

• Prior experience with Opera or related systems is preferable.
• Fluency in English.
• Excellent customer service skills.
• Right to work in the UK.

Additional Information

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at Ibis London Excel, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company. Our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied by third parties, such as former employers or third-party personality questionnaires. Your responses to questionnaires will not lead to automated decisions.
In our capacity as data controller, we comply with all relevant legislation, including the GDPR and the Data Protection Act 2018. Details about data processing and your rights are available in our Employee Privacy Policy.