Front Office Team Member

Accor; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Front Office Team Member, where you will play a vital role in guest satisfaction. This position involves welcoming guests, addressing their needs, and ensuring a smooth check-in and check-out process. With opportunities for continuous learning and development, you will thrive in a dynamic environment that values diversity and inclusion. Enjoy perks like free night stays and discounted rates at worldwide hotels, all while contributing to a more sustainable future. If you are passionate about hospitality and eager to grow your career, this is the perfect opportunity for you!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Wellbeing support

Opportunities for growth

Participation in sustainability initiatives

Qualifications

• Experience in customer service is essential.
• Fluency in English is required.

Responsibilities

• Ensure high-quality services for guest satisfaction.
• Handle guest complaints and provide timely responses.
• Manage guest arrivals and departures according to procedures.

Skills

Customer service skills

Fluency in English

Experience with Opera or related systems

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write every chapter of your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Team Member, you will:

1. Take care of guests from their arrival through to their departure.
2. Contribute to guest satisfaction at all times by providing high-quality services throughout their stay.
3. Handle any guest complaints and/or remarks; provide a response as soon as possible.
4. Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
5. Inform guests about formalities, any special conditions relating to their stay, and the services available.
6. Handle phone calls.
7. Apply the procedures of internal audit.
8. Pass on information as necessary to other departments (floor staff, technical, etc.) and to other members of the front desk team.
9. Ensure that all guest documentation is up-to-date and available.
10. Update guest information as needed.
11. Handle reservations.

Benefits

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C applies).
• Discounted hotel rates worldwide in Accor Hotels.
• Continuous learning and development through our Accor Academy.
• Support for your wellbeing in both professional and personal aspects.
• Opportunities to grow your experience across 5000 hotels in over 100 countries.
• Participation in initiatives to build a more inclusive and sustainable world.
• And many more benefits and perks aimed at helping you grow and unleash your personality.

Qualifications

• Prior experience with Opera or a related system is preferable.
• Fluency in English.
• Customer service skills.
• Right to work in the UK.

Additional Information

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at Ibis London Excel, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our Commitment to Diversity & Inclusion

We are an inclusive company. Our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

Data Privacy Notice

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, we process your personal data to consider and manage your application. We may also process data from third parties, such as previous employers or third-party questionnaires. Your responses to questionnaires will not lead to automated decisions. As data controllers, we comply with all relevant data protection legislation, including GDPR and the Data Protection Act 2018. Details on data processing and your rights are available in our Employee Privacy Policy.