Front Office Team Member

LGH Hotels Management Ltd; Basildon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht einen Front Office Team Member, um unvergessliche Gästeerlebnisse zu schaffen. Diese Rolle erfordert eine hohe Motivation und Kundenorientierung, da Sie der erste Ansprechpartner für unsere Gäste sind. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Beiträge geschätzt werden, und Sie erhalten die Möglichkeit zur beruflichen Weiterentwicklung. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte auf Übernachtungen

Zugang zum IHG-Mitarbeiterzimmerprogramm

Einkaufsrabatte

Augenpflege

Kostenlose rechtliche und finanzielle Beratung

Beratungssitzungen

Krankenhaus- und Sterbegeldpläne

Fahrrad zur Arbeit Programm

Kostenlose Mahlzeiten während der Dienstzeit

Kostenloses Parken

Qualifications

• Erfahrung in einem kundenorientierten Umfeld, idealerweise in der Hotellerie.
• Starke Kommunikationsfähigkeiten und eine freundliche Persönlichkeit.

Responsibilities

• Bereitstellung von herausragendem Kundenservice für alle Gäste.
• Bearbeitung von Anfragen und Verwaltung von Gästeinformationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Computerkenntnisse

Tools

Reservierungssysteme

Property Management Systeme

Job description

Holiday Inn Basildon

Check out the hotel on our virtual tour!

The Opportunity

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You'll Do

• Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
  
  

Why Join Us

• Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
• Growth Opportunities: Be part of a team that encourages professional development and career growth.
  
  

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
  
  

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays
  
  

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.

We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.

The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes1.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.