Front Office Team Leader | Guest Experience & Ops Lead

Novotel Hotels; Greater London; On-site; GBP 27,000 - 37,000; Full time

Job summary

Novotel London Blackfriars is seeking a Front Office Team Leader to guide the Reception team and uphold the highest guest services standards. This role focuses on leading by example and delivering warm, memorable experiences for every guest.

You will manage daily front office operations, support team development, and collaborate with other departments to ensure smooth service. This full-time role requires flexibility—days, evenings, weekends, and occasional night shifts—with a salary of £32,042

Responsibilities

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives
• Assist in effectively running the front office operations with a hands‑on approach
• Help guests and create positive experiences
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
• Maintain strong working relationships and communicate with all departments
• Work duty manager shifts

Job description

Novotel London Blackfriars is seeking a Front Office Team Leader to guide the Reception team and uphold the highest guest services standards. This role focuses on leading by example and delivering warm, memorable experiences for every guest.

You will manage daily front office operations, support team development, and collaborate with other departments to ensure smooth service. This full-time role requires flexibility—days, evenings, weekends, and occasional night shifts—with a salary of £32,042