Front Office Team Leader — Elevate Guest Moments

Acco; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Free hotel nights in UK

Staff discount 30% in AccorRestaurants

Talent gym access

Uniform provided

Discounted hotel rates worldwide

Accor Academy and apprenticeship

Wellbeing support

Global opportunities across 5000+

Job summary

IBIS London City Shoreditch is seeking a Front Office Team Leader to oversee all front desk activities, including check-in/check-out, reservations and guest services. You will lead a warm, service-driven team focused on guest satisfaction and smooth operations.

You will address complaints, implement new procedures with the Front Office Manager, ensure daily communication, coach staff, and promote ALL Accor loyalty to guests. Eligibility to work in the UK is required.

Qualifications

• Service focused personality is essential.
• Proficiency in Opera Cloud is preffered.
• Prior experience in a front office department is required.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and keen attention to detail.
• Ability to perform effectively under pressure.
• Flexibility with working hours, including evenings, nights, weekends, and bank holidays.

Responsibilities

• Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Front Office Manager in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Promote the ALL Accor loyalty program to guests.

Skills

Leadership

Communication

Customer service

Problem solving

Attention to detail

Work under pressure

Flexibility

Tools

Opera Cloud

Job description

IBIS London City Shoreditch is seeking a Front Office Team Leader to oversee all front desk activities, including check-in/check-out, reservations and guest services. You will lead a warm, service-driven team focused on guest satisfaction and smooth operations.

You will address complaints, implement new procedures with the Front Office Manager, ensure daily communication, coach staff, and promote ALL Accor loyalty to guests. Eligibility to work in the UK is required.