Front Office Lead – Guest Experience & Ops

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Ibis London Excel, part of the Accor network, is seeking an Assistant Front Office Manager to lead daily reception operations and ensure guest satisfaction through service excellence.

You will report to the Front Office Manager, supervise a reception team, coordinate with housekeeping and maintenance, and drive productivity, quality, and compliance.

Previous supervisory hospitality experience and strong communication are essential, with a passion for delivering memorable stays.

Qualifications

• Demonstrated experience in customer service roles within hospitality and guest relations.
• Previous supervisory or leadership experience, able to lead and motivate a team.
• Strong written and verbal communication skills and guest interaction abilities.

Responsibilities

• Oversee daily reception activities to ensure smooth service and adherence to standards.
• Manage guest check-in/check-out with accuracy and hospitality focus.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly.

Skills

Customer service

Leadership

Communication

Job description

Ibis London Excel, part of the Accor network, is seeking an Assistant Front Office Manager to lead daily reception operations and ensure guest satisfaction through service excellence.

You will report to the Front Office Manager, supervise a reception team, coordinate with housekeeping and maintenance, and drive productivity, quality, and compliance.

Previous supervisory hospitality experience and strong communication are essential, with a passion for delivering memorable stays.