Front Office Team Leader - Front Office - Jumeirah Carlton Tower

Jumeirah Carlton Tower; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel in London is seeking a Day Luggage Porter to join their team. The ideal candidate should have a UK driving license and at least one year of experience in a similar role within the hospitality industry, preferably at a luxury hotel. Responsibilities include tidying the luggage area, managing phone queries, and assisting guests with luggage. The position entails working in a fast-paced environment while maintaining high standards of service. Additional benefits include a supportive work environment and competitive salary.

Benefits

Generous F&B benefits

Colleague discounts on food, beverage, and hotel stays

Health care and insurance benefits

Extra holiday for significant birthdays

Meals on duty

Qualifications

• Must have a UK driving license.
• Minimum of 1 year experience in a similar role within hospitality.
• Ability to provide personalized service to discerning guests.

Responsibilities

• Tidy the luggage area and Concierge desk.
• Maneuver the Telephone main switchboard.
• Handle requests at the Concierge desk professionally.

Skills

Strong customer service skills

Ability to work independently

Familiarity with luggage handling procedures

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• To tidy the luggage area and Concierge desk as required.
• To man the Telephone main switchboard as and when required.
• To ensure all requests are the Concierge desk are handled in a professional and courteous manner.
• To assist in the Security of the hotel by reporting any suspicious persons or happenings.
• To ensure a proper handover is prepared for the morning shift.
• To deliver extra beds, turndown beds and clean rooms as requested by your line manager.
• To park cars safely when required and issue correct dockets with all details provided as blank filled in.
• To prepare the Banqueting Boards and assist in directing guests to functions.
• Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Must have UK driving license.
• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
• Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.

About the Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.

Benefits include -

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty