Front Office Team Lead — Warm Hospitality & Guest Experience

LGH Hotel Management Ltd; Glasgow; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established hotel management group in Glasgow seeks an Assistant Hospitality Service Manager for their front office team. This role is key in ensuring a warm welcome for guests and leading a motivated team to deliver exceptional service. Ideal candidates will have experience in hospitality management, strong communication skills, and a passion for guest relations. Join a team dedicated to making every guest's stay memorable in an exciting hospitality career.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Passionate about hospitality.
• At least 12 months management experience in a busy hotel front office.
• Ability to create a positive team culture.

Responsibilities

• Be the first contact for guests at the hotel.
• Ensure a warm welcome for arriving guests.
• Lead and motivate the front office team.

Skills

Exceptional customer service

Team motivation

Strong communication skills

Job description

An established hotel management group in Glasgow seeks an Assistant Hospitality Service Manager for their front office team. This role is key in ensuring a warm welcome for guests and leading a motivated team to deliver exceptional service. Ideal candidates will have experience in hospitality management, strong communication skills, and a passion for guest relations. Join a team dedicated to making every guest's stay memorable in an exciting hospitality career.