Front Office Team Lead: Elevate Guest Experience

Accor; Cambourne; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

£14.60 per hour

Special staff rate at our hotels

Free Gym

Free night stays in our UK hotels and

Discounted hotel rates

Pension scheme

28 days holidays including bank

Free parking

Accor Academy

Staff wellbeing programs

Job summary

Novotel Cambridge North is seeking a Reception Team Leader to welcome guests and guide the Front Office team. You will supervise daily operations, ensure a warm, efficient service, and uphold brand standards across the hotel.

You will train staff, manage rosters, handle VIP guests, and oversee cash handling while collaborating with other departments to deliver memorable stays. Join a vibrant Accor hotel group culture with development opportunities and a comprehensive benefits package.

Qualifications

• Experience in front office operations.
• Ability to train Front Office staff.
• Proven customer service excellence.

Responsibilities

• Manage front desk operations including reception, porters, and reservations.
• Greet VIP guests and address their needs.
• Oversee cash handling and banking procedures.
• Prepare rosters ensuring cost-effective staffing.
• Supervise Front Office team and coordinate with other departments.
• Maintain communication of policies and hotel information to staff.
• Ensure safety and cleanliness of public areas.
• Provide training and induction for staff.
• Contribute to training programs for Front Office employees.

Skills

Leadership

Guest service

Front office operations

Staff training

Cash handling

Communication

Tools

PABX

Reservations system

Cashiering system

Job description

Novotel Cambridge North is seeking a Reception Team Leader to welcome guests and guide the Front Office team. You will supervise daily operations, ensure a warm, efficient service, and uphold brand standards across the hotel.

You will train staff, manage rosters, handle VIP guests, and oversee cash handling while collaborating with other departments to deliver memorable stays. Join a vibrant Accor hotel group culture with development opportunities and a comprehensive benefits package.