Reception Team Leader – Guest Experience & Front Office

Novotel Hotels; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free night stays

Discounted rates worldwide

Accor Academy

Wellbeing support

Global opportunities

Inclusive initiatives

Job summary

Novotel York Centre is seeking a capable Reception Team Leader to guide our front desk team and ensure outstanding guest service. You will mentor staff, oversee front office operations, and help create memorable experiences for guests.

You will coordinate with other departments, handle guest relations and be prepared to work duty manager shifts as needed. Fluency in English is essential, and Accor employees enjoy benefits across the global network.

Qualifications

• Fluent in English.

Responsibilities

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.
• Work duty manager shifts as and when required.

Job description

Novotel York Centre is seeking a capable Reception Team Leader to guide our front desk team and ensure outstanding guest service. You will mentor staff, oversee front office operations, and help create memorable experiences for guests.

You will coordinate with other departments, handle guest relations and be prepared to work duty manager shifts as needed. Fluency in English is essential, and Accor employees enjoy benefits across the global network.