Front Office Leader: Guest Experience & Training

Novotel & ibis Balikpapan; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Worldwide benefits

Job summary

Novotel London Greenwich is seeking hospitality professionals to join our team. We offer opportunities to train front office staff, supervise daily operations, manage guest queries, and uphold our standards of integrity, ambition, and quality.

You will lead the Front Office team, handle credit issues, communicate policy updates, and strive to deliver total customer satisfaction in a fast paced, supportive environment across flexible shifts including mornings, evenings, weekends and public

Qualifications

• Excellent communicator with well-developed stakeholder management skills
• Exceptionally organised with the ability to efficiently prioritise manners
• Ability to remain calm when under pressure
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

Responsibilities

• Direct daily front office operations.
• Attend to credit problems.
• Ensure efficient and courteous service.
• Supervise and support the Front Office team.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Perform any other duties as directed by the Front Office Management.
• Effectively use guest feedback to improve product and service delivery.
• Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Job description

Novotel London Greenwich is seeking hospitality professionals to join our team. We offer opportunities to train front office staff, supervise daily operations, manage guest queries, and uphold our standards of integrity, ambition, and quality.

You will lead the Front Office team, handle credit issues, communicate policy updates, and strive to deliver total customer satisfaction in a fast paced, supportive environment across flexible shifts including mornings, evenings, weekends and public