Night Team Leader: Front Office & Night Audit

Acco; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Discount Card for Accor Hotels

Job summary

Ibis Cambridge Central Station is seeking a Night Team Leader to supervise front office operations and conduct the Night Audit. You will guide the Reception team, produce nightly reports, manage reservations and guest accounts, and ensure safety and smooth hotel operations.

The role requires a guest-focused demeanor, strong communication, and the ability to work independently during night hours. Accor network membership and staff development opportunities are offered.

Qualifications

• Hospitality experience is preferred but not required.
• Ability to work night shifts (10:45 PM – 7:00 AM) and weekends.
• Excellent communication and problem-solving abilities.

Responsibilities

• Welcome late arrivals and bid farewell to early departures with a warm, friendly attitude.
• Carry out the Night Audit and manage front office operations.
• Provide guidance to the Reception team and support department objectives.
• Prepare and distribute reports to internal departments.
• Manage and confirm reservation details and guest accounts.
• Ensure safety and security of guests and property.
• Maintain cleanliness of public areas and assist with nightly tasks.

Skills

Friendly, guest-focused

Strong communication skills

Problem-solving mindset

Independent worker

Tools

OPERA Cloud

Microsoft Word

Microsoft Excel

Job description

Ibis Cambridge Central Station is seeking a Night Team Leader to supervise front office operations and conduct the Night Audit. You will guide the Reception team, produce nightly reports, manage reservations and guest accounts, and ensure safety and smooth hotel operations.

The role requires a guest-focused demeanor, strong communication, and the ability to work independently during night hours. Accor network membership and staff development opportunities are offered.