Front Office Team Leader

Novotel & ibis Balikpapan; Greater London; Presencial; GBP 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel discounts

Worldwide benefits

Resumo da oferta

Novotel London Greenwich is seeking hospitality professionals to join our team. We offer opportunities to train front office staff, supervise daily operations, manage guest queries, and uphold our standards of integrity, ambition, and quality.

You will lead the Front Office team, handle credit issues, communicate policy updates, and strive to deliver total customer satisfaction in a fast paced, supportive environment across flexible shifts including mornings, evenings, weekends and public

Qualificações

• Excellent communicator with well-developed stakeholder management skills
• Exceptionally organised with the ability to efficiently prioritise manners
• Ability to remain calm when under pressure
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

Responsabilidades

• Direct daily front office operations.
• Attend to credit problems.
• Ensure efficient and courteous service.
• Supervise and support the Front Office team.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Perform any other duties as directed by the Front Office Management.
• Effectively use guest feedback to improve product and service delivery.
• Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Descrição da oferta de emprego

Job Description

At Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

Assist in conducting training for all Front Office employees.

Direct daily front office operations.

Attend to credit problems.

Ensure efficient and courteous service.

Supervise and support of the Front Office team.

Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

Perform any other duties as directed by the Front Office Management.

Effectively use guest feedback to improve product and service delivery.

Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.

Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.

Excellent communicator with well-developed stakeholder management skills (internal and external)

Exceptionally organised with the ability to efficiently prioritise manners.

Ability to remain calm when under pressure.

Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

One more thing

By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Contract Type: Full-time
• Number of hours: FT
• Start date: Immediatelly/ Now
• Location: Novotel London Greenwich