Reception Manager: Lead Guest Experience & Front Office

ibis, ibis Styles, ibis budget; Cambridge; On-site; GBP 32,000 - 42,000; Full time

Job summary

Ibis Cambridge Central Station is seeking a Reception Manager to oversee the Front Office, ensuring top-tier guest experiences from arrival to departure. You will lead the team with hands-on guidance, organise shifts, and work closely with other departments to maintain brand standards and smooth operations.

The ideal candidate has strong leadership, a passion for hospitality, and the ability to thrive under pressure while delivering consistent service excellence.

Qualifications

• Previous reception leadership experience in a hotel environment.
• Strong customer service focus with a proactive approach.
• Ability to guide and develop a front office team to high standards.

Responsibilities

• Oversee day-to-day Front Office operations ensuring a seamless guest experience.
• Lead, train and motivate the Front Office team to deliver exceptional service.
• Collaborate with Housekeeping and Food & Beverage to optimise guest journeys.
• Handle guest inquiries and issues with empathy and effective solutions.
• Monitor performance, guest feedback and drive improvements.

Skills

Front Office leadership

Guest service excellence

Team management

Shift leadership

Problem solving

Tools

Opera Cloud PMS

Job description

Ibis Cambridge Central Station is seeking a Reception Manager to oversee the Front Office, ensuring top-tier guest experiences from arrival to departure. You will lead the team with hands-on guidance, organise shifts, and work closely with other departments to maintain brand standards and smooth operations.

The ideal candidate has strong leadership, a passion for hospitality, and the ability to thrive under pressure while delivering consistent service excellence.