Night Team Leader – Flexible Rotas & Guest Focus

ibis, ibis Styles, ibis budget; Cambridge; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Extra holidays with service

Discount card for Accor Hotels

Complimentary stays in UK hotels

Career growth and international dev.

Job summary

Ibis Cambridge Central Station is seeking a dedicated Night Team Leader to guide the front office during night hours, ensuring guest satisfaction and smooth operations.

You will lead the reception team, perform Night Audit, manage reservations, report to departments, and keep guests safe while maintaining Accor standards. Training includes front-of-house operations and fire safety; a 40-strong team will welcome you.

Qualifications

• Experience leading a front desk or night team in hospitality.
• Proficiency with OPERA Cloud PMS.
• Strong communication and guest service mindset.
• Ability to work night shifts (10:45 PM – 7:00 AM) and weekends.
• Attention to detail and financial security procedures.

Responsibilities

• Welcome late arrivals and bid farewell to early departures with warmth.
• Carry out the Night Audit.
• Assist in running front office operations with a hands-on approach.
• Provide guidance to the Reception team to achieve objectives.
• Prepare and distribute reports to internal departments.
• Manage and confirm reservations and guest accounts for in-house guests.
• Support hotel operations and prepare for the next day.
• Provide food and beverage service during the night shift.
• Ensure safety and security of guests.
• Respond to guest requests and resolve issues promptly.
• Clean and maintain public areas.
• Follow fire safety procedures and assist in emergencies.
• Be the face of Ibis, maintaining a positive image.
• Manage daily reconciliation of hotel outlets and daily revenue postings.
• Assist in promoting sales within the department.

Skills

OPERA Cloud

Front Office leadership

Microsoft Office

Communication skills

Guest focus

Night shift management

Tools

OPERA Cloud

Job description

Ibis Cambridge Central Station is seeking a dedicated Night Team Leader to guide the front office during night hours, ensuring guest satisfaction and smooth operations.

You will lead the reception team, perform Night Audit, manage reservations, report to departments, and keep guests safe while maintaining Accor standards. Training includes front-of-house operations and fire safety; a 40-strong team will welcome you.