Front Office Team Leader

Novotel Hotels; Greater London; On-site; GBP 27,000 - 37,000; Full time

Job summary

Novotel London Blackfriars is seeking a Front Office Team Leader to guide the Reception team and uphold the highest guest services standards. This role focuses on leading by example and delivering warm, memorable experiences for every guest.

You will manage daily front office operations, support team development, and collaborate with other departments to ensure smooth service. This full-time role requires flexibility—days, evenings, weekends, and occasional night shifts—with a salary of £32,042

Responsibilities

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives
• Assist in effectively running the front office operations with a hands‑on approach
• Help guests and create positive experiences
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
• Maintain strong working relationships and communicate with all departments
• Work duty manager shifts

Job description

Company Description

Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Our mission at Novotel London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Front Office Team Leader, you will…

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives
• Assist in effectively running the front office operations with a hands‑on approach
• Help guests and create positive experiences
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
• Maintain strong working relationships and communicate with all departments
• Work duty manager shifts

Please note - this is a full-time position and you will be required to work days, evenings and weekends so full flexibility is key. In addition, you may be required to work occasional night shifts to cover annual leave and sickness.

A Little More Information

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 182 rooms, a gym, saunarium and our lovely Restaurant, MAM London.

Additional Information

Salary

£32,042 per annum

Eligibility

The successful candidate must already have eligibility to work in the UK

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.