Front Office Supervisor: Guest Experience Lead

Aimbridge EMEA; Manchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Staff training & leadershipDevelopment

Staff discounts across portfolio

24/7 Employee assistance programme

Uncapped incentives

Job summary

Aimbridge Hospitality EMEA is hiring a Front Office Supervisor for Holiday Inn Manchester Airport. You will oversee the Front Office Team, manage the front desk and reservations, and ensure guests receive exceptional service throughout their stay.

You will also handle guest complaints, maintain cleanliness standards, assist in training staff, and ensure adherence to hotel policies and procedures, while fostering positive guest relationships for a first-class experience.

Qualifications

• Experience in hotel front desk operations.
• Strong leadership and communication skills.
• Ability to handle guest complaints and maintain high service standards.

Responsibilities

• Oversee Front Office Team to ensure smooth operations.
• Manage the front desk andReservations to maximise guest satisfaction.
• Handle guest complaints promptly and professionally.
• Ensure guest rooms and common areas are clean and well-maintained.
• Assist head of department in training staff and enforcing policies and procedures.
• Maintain positive relationships with guests to promote a first-class stay.

Skills

Leadership

Customer service

Organisational skills

Hotel policies & procedures

Hotel computer systems

Job description

Aimbridge Hospitality EMEA is hiring a Front Office Supervisor for Holiday Inn Manchester Airport. You will oversee the Front Office Team, manage the front desk and reservations, and ensure guests receive exceptional service throughout their stay.

You will also handle guest complaints, maintain cleanliness standards, assist in training staff, and ensure adherence to hotel policies and procedures, while fostering positive guest relationships for a first-class experience.