Front Office Supervisor - Lead Guest Experience & Team

Hilton; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

EAP program

Job summary

Hilton is seeking a Front Office Supervisor to lead our hotel front desk team, ensuring smooth check-ins, guest service excellence, and memorable stays for every guest. You will supervise daily operations, manage schedules, mentor colleagues, resolve guest inquiries, balance lobby flow, and drive special projects to improve service quality and efficiency.

The role emphasizes leadership, integrity, and teamwork in a fast-paced hospitality environment.

Qualifications

• Experience supervising front office staff.
• Strong guest service orientation.
• Ability to manage schedules and training.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs.
• Lead day-to-day operations, schedules, and training.
• Handle guest inquiries and escalate issues as needed.
• Monitor lobby flow and adjust coverage in real time.
• Lead department initiatives and ad-hoc projects.

Skills

Front Office

Leadership

Guest Service

Team Supervision

Job description

Hilton is seeking a Front Office Supervisor to lead our hotel front desk team, ensuring smooth check-ins, guest service excellence, and memorable stays for every guest. You will supervise daily operations, manage schedules, mentor colleagues, resolve guest inquiries, balance lobby flow, and drive special projects to improve service quality and efficiency.

The role emphasizes leadership, integrity, and teamwork in a fast-paced hospitality environment.