Front Office Supervisor: Lead Guest Experience

LGH Hotels Management Ltd; Chester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Wellbeing support

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd in Chester is seeking an experienced Hotel Reception Supervisor to lead the Front Office team. You will supervise the reception desk, guide colleagues and ensure guests receive a warm, seamless welcome.

You will coordinate with Reservations, Housekeeping and Maintenance, handle guest inquiries calmly and support staffing to meet demand. The role rewards hands-on leadership, guest-focused service and a commitment to excellence.

Qualifications

• Has experience in a hotel reception or front office role and is ready to step into a supervisory position.
• Demonstrates calm communication, professionalism and example-setting.

Responsibilities

• Supervise daily hotel reception, maintaining high service standards.
• Coordinate with Reservations, Housekeeping and Maintenance to ensure a smooth guest journey.
• Handle guest complaints calmly and ensure timely resolutions.
• Monitor occupancy and assist in staffing to meet operational needs.
• Ensure accurate billing and payment processes.

Skills

Front desk supervision

Guest service leadership

Team motivation

Interdepartmental coordination

Job description

LGH Hotels Management Ltd in Chester is seeking an experienced Hotel Reception Supervisor to lead the Front Office team. You will supervise the reception desk, guide colleagues and ensure guests receive a warm, seamless welcome.

You will coordinate with Reservations, Housekeeping and Maintenance, handle guest inquiries calmly and support staffing to meet demand. The role rewards hands-on leadership, guest-focused service and a commitment to excellence.