Hotel Front Desk Supervisor – Calm, Guest‑Focused Leader

LGH Hotels Management Limited; Chester; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Cycle to work scheme

Wellbeing resources

Free meals on duty

Free parking

Counseling support

Eye care

Advice on legal & money

Job summary

LGH Hotels Management Limited is seeking an experienced Hotel Reception Supervisor to lead our Front Office team at a Chester property. You will set standards, model calm service and ensure guests enjoy a warm, seamless welcome.

In this hands-on leadership role you will guide colleagues, balance operational duties with people management, and collaborate across departments to deliver exceptional guest experiences at every touchpoint.

Responsibilities

• Supervise the daily operation of the hotel reception, ensuring high standards of service.
• Support, guide and motivate the reception team to stay confident and engaged.
• Coordinate with Reservations, Housekeeping and Maintenance for a smooth guest journey.
• Handle guest complaints calmly and resolve issues promptly.
• Monitor occupancy and assist with staffing to meet needs.
• Ensure accurate billing and payments are processed consistently.
• Support online reputation by responding to guest reviews.
• Enjoy employee discounts on bedroom rates across our hotels.
• Cycle to work scheme and wellbeing resources.

Job description

LGH Hotels Management Limited is seeking an experienced Hotel Reception Supervisor to lead our Front Office team at a Chester property. You will set standards, model calm service and ensure guests enjoy a warm, seamless welcome.

In this hands-on leadership role you will guide colleagues, balance operational duties with people management, and collaborate across departments to deliver exceptional guest experiences at every touchpoint.