Guest Experience Concierge – Front Desk

LGH Hotels Management Ltd; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts on groceries, wear,

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and support

Free meals on duty

Free parking

Job summary

The Queen at Chester Hotel, part of LGH Hotels Management Ltd, is seeking a friendly Hotel Receptionist to join the Front Office team. You will be the first point of contact, welcoming guests, managing check-in/out, and guiding them through their stay with warmth and efficiency.

You will handle reservations, answer calls and emails, and provide information about the hotel and local area. A calm, detail‑oriented, guest‑focused approach is essential to creating memorable experiences.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle guest enquiries and reservations.
• Proficiency with hotel reservation systems.
• Professional and friendly demeanor.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up-to-date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience

Skills

People skills

Clear communication

Calm under pressure

Computer skills

Attention to detail

Tools

Hotel reservation system

Job description

The Queen at Chester Hotel, part of LGH Hotels Management Ltd, is seeking a friendly Hotel Receptionist to join the Front Office team. You will be the first point of contact, welcoming guests, managing check-in/out, and guiding them through their stay with warmth and efficiency.

You will handle reservations, answer calls and emails, and provide information about the hotel and local area. A calm, detail‑oriented, guest‑focused approach is essential to creating memorable experiences.