Concierge

Crimson Hotels Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hot Drin

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group is seeking a friendly Concierge for our London West End property. You will greet guests, assist with luggage, arrange transport and tailor recommendations to create memorable stays.

You will work closely with the Front Office and hotel team to deliver a smooth, personalised experience, handling enquiries and special requests while maintaining a welcoming lobby and proactive guest care.

Qualifications

• Friendly and professional concierge with a passion for guest service.
• Excellent communication and organisational skills.
• Proactive approach to guest needs.
• Knowledge of London attractions, restaurants and transport links.
• Experience in concierge or guest-facing hospitality preferred.

Responsibilities

• You’ll be the welcoming face for guests, assisting with luggage and arranging transport.
• You’ll help guests with enquiries, bookings and special requests and work with Front Office to deliver a personalised experience.
• You’ll keep the lobby welcoming and anticipate guests’ needs throughout their stay.

Skills

Friendly

Excellent communication

Organisational skills

Proactive

Team player

Job description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of DoubleTree by Hilton London West End which is a 275-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What Your Day Will Look Like

You’ll be a welcoming face for our guests, helping them feel at home from the moment they arrive. From assisting with luggage and arranging transport to recommending local attractions, restaurants and activities, you’ll help every guest make the most of their stay. You’ll handle enquiries, support bookings and special requests, and work closely with the Front Office and wider hotel team to deliver a smooth, personalised experience. Keeping the lobby welcoming and anticipating guests’ needs will be at the heart of your day.

What You’ll Bring

We’re looking for a friendly and professional Concierge with a passion for exceptional guest service. You’ll bring excellent communication and organisational skills, a proactive approach, and good knowledge of London’s attractions, restaurants and transport links. Previous experience in a concierge or guest-facing hospitality role is desirable. You’ll remain calm during busy periods, handle requests with care and discretion, and enjoy working as part of a team. Most importantly, you’ll bring enthusiasm, attention to detail and a commitment to making every guest’s stay memorable.

We embrace inclusivity, creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.