Front Office Supervisor

DoubleTree by Hilton Woking; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hot-dr】

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels is recruiting a Front Office Supervisor to join the team supporting the DoubleTree by Hilton London West End, near Holborn, with newly refurbished meeting spaces and a focus on guest satisfaction.

You will supervise Front Desk operations, lead a small team, and drive guest experiences while ensuring smooth reception workflows. Strong English communication and a charismatic approach are essential.

Qualifications

• Previous experience in a similar Front Office or supervisory role.
• Absolute commitment to delivering exceptional customer service.
• Excellent spoken and written English; well-presented with a can-do attitude.

Responsibilities

• Supervise Front Desk operations and maintain high standards of guest service.
• Brief team on events and VIP guests; monitor staff appearance and performance.
• Support staff development through training and teamwork; handle guest requests and complaints promptly.
• Maximise revenue through upselling and ensure smooth operation during shifts.

Skills

Customer service

Communication

Guest engagement

English proficiency

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton London West End hotel which is just a short walk from Holborn Station, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of guests.

What your day will look like

As a Front Office Supervisor, you will supervise Front Desk operations, ensuring consistently high standards and exceptional guest service. You will brief your team on special events and VIP guests, monitor receptionists’ appearance and performance, and support their development through training and teamwork. You will also maximise sales revenue through upselling and ensure guest requests, enquiries and complaints are handled promptly and effectively.

What You’ll Bring

As well as having previous experience in a similar role, we look for a Front Office Supervisor to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can‑do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.