Guest Experience Coordinator - Front of House

Crimson Hotels Group; Greater London; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Discounted stays around the world

Free meal on duty + unlimited hot_dr

Zusammenfassung

Crimson Hotels Group is seeking a friendly and organised Front of House Coordinator to support the reception team at the London West End property. You will manage guest records, assist with arrivals and departures, and handle enquiries to ensure a seamless guest experience.

The role requires excellent communication, a proactive attitude, and comfort with hotel technology. Previous reception or housekeeping coordination experience is desirable; training and development opportunities are provided.

Qualifikationen

• Friendly and organised Front of House Coordinator with excellent communication skills and a passion for outstanding guest service.
• Confident using technology, attentive to detail and able to manage multiple tasks in a busy hotel environment.
• Experience in reception, administration or housekeeping coordination is desirable; familiarity with Kipsu, PEP and Snapfix is an advantage.

Aufgaben

• Support the Reception team with daily administration, maintain accurate guest records and assist with arrivals, departures and reservation updates.
• Handle guest calls and enquiries, coordinate requests and help resolve concerns professionally and promptly.
• Coordinate room readiness with Housekeeping and communicate maintenance requests to ensure a smooth stay.

Kenntnisse

Communication skills

Guest service

Organisation

Multitasking

Attention to detail

Teamwork

Reception experience

Administration experience

Housekeeping coordination

Tools

Kipsu

PEP

Snapfix

Jobbeschreibung

Crimson Hotels Group is seeking a friendly and organised Front of House Coordinator to support the reception team at the London West End property. You will manage guest records, assist with arrivals and departures, and handle enquiries to ensure a seamless guest experience.

The role requires excellent communication, a proactive attitude, and comfort with hotel technology. Previous reception or housekeeping coordination experience is desirable; training and development opportunities are provided.