Front Office Supervisor

Crimson Hotels Group; Greater London; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Discounted stays worldwide

Free meal on duty + unlimited hot/soft

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes

Zusammenfassung

Crimson Hotels Group is recruiting a Front Office Supervisor to oversee the Front Desk at the DoubleTree by Hilton London West End, delivering exceptional guest service and ensuring seamless operations. You will drive upselling opportunities and maintain high standards of appearance and service.

You will lead, train, and develop the front desk team while handling guest requests and inquiries with a can-do attitude in English. Eligibility to live and work in the UK is required.

Qualifikationen

• Deliver exceptional customer service with a guest-centric approach.
• Ability to upsell and maximise revenue through a proactive sales mindset.
• Strong communication and leadership skills to supervise a Front Desk team.

Aufgaben

• Oversee Front Desk operations to ensure high standards of guest service.
• Brief the team on events and VIP guests; monitor appearance and performance.
• Support staff development through training and teamwork.

Kenntnisse

Customer service

Upselling

Team leadership

Jobbeschreibung

About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our propertiesoperateunder two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment tosustainability.

Why join Crimson Hotels-

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values
Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton London West End hotel which is just a short walk from Holborn Station, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of guests.

What your day will look like?

As a Front Office Supervisor, you will supervise Front Desk operations, ensuring consistently high standards and exceptional guest service. You will brief your team on special events and VIP guests, monitor receptionists’ appearance and performance, and support their development through training and teamwork. You will also maximise sales revenue through upselling and ensure guest requests, enquiries and complaints are handled promptly and effectively.

WhatYou’llBring?

As well as having previous experience in a similar role, we look for a Front Office Supervisor to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.