Front Office Lead - Guest Experience & Team Coach

The Social Hub; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Discounts on properties

Growth opportunities

Events and team activities

Job summary

The Social Hub in Glasgow is seeking a Front Office Supervisor to lead daily front desk operations and guide the team during shifts, ensuring smooth arrivals and warm welcomes.

You will coach Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and create moments guests remember while fostering a fun, inclusive team environment. This dynamic role supports hospitality growth and career development.

Qualifications

• 1–3 years of experience in front office supervision or a similar hospitality role.
• Strong customer service mindset and ability to lead a team.
• Good communication skills in English and comfortable with hotel software.
• Legally allowed to work in the UK.

Responsibilities

• Lead daily front desk operations and guide the team on shift.
• Coach and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments and other admin tasks.
• Spot opportunities to upsell rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Help onboard new team members and foster a fun, supportive vibe.

Skills

Front desk supervision

Team leadership

Customer service

Communication skills

Problem solving

English proficiency

Tools

Hotel systems

Job description

The Social Hub in Glasgow is seeking a Front Office Supervisor to lead daily front desk operations and guide the team during shifts, ensuring smooth arrivals and warm welcomes.

You will coach Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and create moments guests remember while fostering a fun, inclusive team environment. This dynamic role supports hospitality growth and career development.