Front Office Supervisor - Elevate Guest Welcome & Team

The Social Hub (B Corp™); Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee discounts across properties

Growth opportunities and learning

Team events and a lively workplace

Job summary

The Social Hub Glasgow is seeking a Front Office Supervisor to lead daily front desk operations, guide Front Office Hosts, and ensure every guest experience begins with a warm welcome.

You will coordinate with Housekeeping and F&B, manage bookings and payments, and spot opportunities to upsell experiences while building a positive team culture. This role supports growth in a dynamic, multinational hospitality concept.

Qualifications

• 1–3 years of experience as a front office supervisor or similar hospitality role.
• Strong guest-service focus and hospitality knowledge.
• Excellent communication and people skills in English.

Responsibilities

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams for smooth operations.
• Manage bookings, room availability, payments, and admin tasks.
• Spot opportunities to upsell rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Onboard new team members and foster a fun, supportive vibe.

Skills

Front Office Leadership

Guest Service

Team Coaching

English Communication

Problem Solving

Tools

Hotel Management Systems

POS & Reservations

Job description

The Social Hub Glasgow is seeking a Front Office Supervisor to lead daily front desk operations, guide Front Office Hosts, and ensure every guest experience begins with a warm welcome.

You will coordinate with Housekeeping and F&B, manage bookings and payments, and spot opportunities to upsell experiences while building a positive team culture. This role supports growth in a dynamic, multinational hospitality concept.