Front Office Supervisor - Guest Experience Leader

SeeMe Hired Ltd; Belfast City District; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension scheme

Cycle to work

Training and progression programmes

Job summary

Andras Hotels in Belfast is seeking a Front Office Supervisor for the Ibis Budget property. You will help manage reception, coordinate with housekeeping, and ensure guest satisfaction across the hotel.

This role is essential to delivering a warm, professional experience for guests and supporting the Front Office team. Ideal candidates will have strong communication, organisational and problem-solving skills, with a focus on excellent guest service and team leadership.

Qualifications

• Literate and tech-savvy with basic computer skills.
• Clear communication with guests and colleagues.
• Strong administrative and customer service background.

Responsibilities

• Assist the Front Office Manager in duties and oversee reception operations.
• Maintain guest information and ensure a friction-free experience for guests.
• Coordinate with Housekeeping and Finance to meet targets and maintain room image.

Skills

Literate and tech-savvy

Communication skills

Problem solving

Administrative skills

Customer service

Teamwork

Organisational skills

Attention to detail

Initiative

Job description

Andras Hotels in Belfast is seeking a Front Office Supervisor for the Ibis Budget property. You will help manage reception, coordinate with housekeeping, and ensure guest satisfaction across the hotel.

This role is essential to delivering a warm, professional experience for guests and supporting the Front Office team. Ideal candidates will have strong communication, organisational and problem-solving skills, with a focus on excellent guest service and team leadership.