Ibis Budget - Front Office Supervisor

SeeMe Hired Ltd; Belfast City District; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension scheme

Cycle to work

Training and progression programmes

Job summary

Andras Hotels in Belfast is seeking a Front Office Supervisor for the Ibis Budget property. You will help manage reception, coordinate with housekeeping, and ensure guest satisfaction across the hotel.

This role is essential to delivering a warm, professional experience for guests and supporting the Front Office team. Ideal candidates will have strong communication, organisational and problem-solving skills, with a focus on excellent guest service and team leadership.

Qualifications

• Literate and tech-savvy with basic computer skills.
• Clear communication with guests and colleagues.
• Strong administrative and customer service background.

Responsibilities

• Assist the Front Office Manager in duties and oversee reception operations.
• Maintain guest information and ensure a friction-free experience for guests.
• Coordinate with Housekeeping and Finance to meet targets and maintain room image.

Skills

Literate and tech-savvy

Communication skills

Problem solving

Administrative skills

Customer service

Teamwork

Organisational skills

Attention to detail

Initiative

Job description

Ibis Budget - Front Office Supervisor

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we offer:

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

Reward Club Incentive Scheme

Hotel Incentive scheme

Employee Assistance Programme (EAP) & Wellbeing App

Perks and Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day:

People

Assist the Front Office Manager in all aspects of their duties

Assisting in managing the efficient operation of reception.

Meeting Andras Hotels and Ibis Budget targets including, financial and quality targets, etc.

Communicate objectives and budgets to the team, ensuring objectives are set and targets are met

Measuring and communicating results at meetings

Liaise with Housekeeping Department to ensure room image is maintained and therooms policy is adhered to

Maintain inter-departmental relationships to ensure seamless guest services

Provide input for Front Office Department Meetings and deputise in cases of absence

Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard

Actively participate in training and development programs and maximise opportunities for self-development

To assist the Front Office Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.

Guest Experience

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales

Supporting the Front Office Team enabling them to meet all guest requirements effectively.

Maintenance of guest information

Maintenance of information about local events

Responsible for group bookings

Assisting Management with serious complaints

Responsible Business

Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines

Demonstrate service attributes in accordance with industry expectations and company standards

Familiarise yourself with the company values and model desired behaviours

Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety

Financial

Control the availability of rooms, rooms types, accuracy of room count and rate categories

Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Compile statistics for front officeand provide reports relatingto that area

In conjunction with the Front Office Manager interpret the department's budget

Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets

Compile occupancy statistics

Cash handling and banking procedure

Dealing with irregular payments

Assisting in credit policies and facilities

Assisting in cash security procedures

How do I deliver this?

Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

Make guests feel welcome

Make guests feel heart-warmed

Make guests feel incredible

Make guests feel like they belong

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• A good administrative and customer service background with the ability to demonstrate skills in both
• Experience of working as part of a team
• Strong organisational skills, ability to prioritise, multitask
• Strong attention to detail
• Able to work on own initiative

Desired Criteria

• 2 years experience as a Receptionist in a hotel
• Experience as a Front Office Supervisor