Front Office Lead: Guest Experience & Team Coach

SeeMe Hired Ltd; Belfast City District; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension scheme

Enhanced maternity pay

Enhanced paternity pay

Cycle to work

Employee appreciation events

Training and development programmes

Progression opportunities

Job summary

Andras Hotels is seeking an Assistant Front Office Manager to lead the front desk team and ensure seamless guest experiences across our Belfast sites. You will assist in scheduling, coaching, and maintaining service standards while acting as a duty manager when required.

The role involves nights, weekends and holidays, with the opportunity to contribute to service design, training and operational efficiency within a prominent Northern Ireland hotel group.

Qualifications

• Experience leading and managing others.
• Front office/reception supervisory experience.
• Strong customer service and communication skills.

Responsibilities

• Assist Front Office Manager with day-to-day staffing, planning and development goals for team members.
• Educate and train staff on local laws and health & safety regulations.
• Ensure staff are trained on systems, security, service, and quality standards.
• Coordinate key F&B duties training for reception to ensure smooth shifts.
• Support HR processes and escalate actions when needed.

Job description

Andras Hotels is seeking an Assistant Front Office Manager to lead the front desk team and ensure seamless guest experiences across our Belfast sites. You will assist in scheduling, coaching, and maintaining service standards while acting as a duty manager when required.

The role involves nights, weekends and holidays, with the opportunity to contribute to service design, training and operational efficiency within a prominent Northern Ireland hotel group.