IBIS City Centre - Assistant Front Office Manager

Andras House Ltd

Belfast City District

On-site

GBP 19,000 - 27,000

Full time

28 hours ago

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Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension scheme

Enhanced maternity pay

Enhanced paternity pay

Cycle to work

Employee appreciation events

Annual leave benefits

Job summary

Andras House Ltd, Belfast, is seeking an Assistant Front Office Manager to supervise day‑to‑day front desk operations and deliver a warm, home‑like guest experience across multiple hotels. You will lead reception staff, coordinate shifts, and act as Duty Manager when required, ensuring service excellence and compliance with safety standards.

The role requires strong people skills, prior front office leadership experience, and a passion for hospitality.

Qualifications

5 GCSE’s at grade C or above including English or equivalent qualification.
Proven experience of leading and managing others.
Customer Service experience.
Experience working in front office/reception as a Supervisor or above for at least 6 months.

Responsibilities

Assist FO Manager to manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with local laws and health & safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties safely.
Ensure your team are properly trained on systems, security, service and quality standards.
Arrange key F&B duties training for reception team allows smooth running of shifts.

Skills

Communication

Leadership

Customer service

Front office experience

Education

GCSEs including English

3rd level qualification

Job description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Job Description

Location: 100 Castle St

About Us

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager you’ll deliver this through managing all aspects of the front office. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Typically supervises front desk agents. May oversee team for whole Hotel while doing Manager on Duty Shifts.

What We Offer

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

Reward Club Incentive Scheme

Hotel Incentive scheme

About The Role

People

Assist FO Manager to manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

Educate and train team members in compliance with local laws and health & safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties safely

Ensure your team are properly trained on systems, security, service and quality standards

Arrange key F&B duties training for reception team allows smooth running of shifts

Recommend or initiate any HR elated actions where needed.

Guest Experience

Ensure your front office team delivers a great service, professional attention and personal recognition

Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Responsible Business

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

Train team members on PMS procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

Perform other duties as assigned. May also serve as Manager on duty

This job is the 2nd highest position in the Front Office department reporting into the Front Office Manager and General Manager of the hotel

Hours of work will include nights, weekends and bank holidays

Will act as Duty Manager in the hotel as and when required

Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

Monitor all financial function in Front Office Department and preparation of daily financial reports

Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Promote hotel F&B offerings from reception.

How do I deliver this?

\"Heartist Transforming\" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels Sees a “Heartist” In Each Employee — a Master Of The Art Of Hospitality Who Serves Others From The Heart, With Curiosity And Inventiveness And Therefore Always Strive To

Make guests feel welcome

Make guests feel heart-warmed

Make guests feel incredible

Make guests feel like they belong.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

Hospitality

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

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