Front Office Supervisor & Guest Experience Leader

Andras House Ltd; Belfast City District; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension scheme

Enhanced maternity pay

Enhanced paternity pay

Cycle to work

Employee appreciation events

Annual leave benefits

Job summary

Andras House Ltd, Belfast, is seeking an Assistant Front Office Manager to supervise day‑to‑day front desk operations and deliver a warm, home‑like guest experience across multiple hotels. You will lead reception staff, coordinate shifts, and act as Duty Manager when required, ensuring service excellence and compliance with safety standards.

The role requires strong people skills, prior front office leadership experience, and a passion for hospitality.

Qualifications

• 5 GCSE’s at grade C or above including English or equivalent qualification.
• Proven experience of leading and managing others.
• Customer Service experience.
• Experience working in front office/reception as a Supervisor or above for at least 6 months.

Responsibilities

• Assist FO Manager to manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to improve team member performance.
• Educate and train team members in compliance with local laws and health & safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties safely.
• Ensure your team are properly trained on systems, security, service and quality standards.
• Arrange key F&B duties training for reception team allows smooth running of shifts.

Skills

Communication

Leadership

Customer service

Front office experience

Education

GCSEs including English

3rd level qualification

Job description

Andras House Ltd, Belfast, is seeking an Assistant Front Office Manager to supervise day‑to‑day front desk operations and deliver a warm, home‑like guest experience across multiple hotels. You will lead reception staff, coordinate shifts, and act as Duty Manager when required, ensuring service excellence and compliance with safety standards.

The role requires strong people skills, prior front office leadership experience, and a passion for hospitality.