Front Office Supervisor

Aimbridge EMEA; Manchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Staff training & leadershipDevelopment

Staff discounts across portfolio

24/7 Employee assistance programme

Uncapped incentives

Job summary

Aimbridge Hospitality EMEA is hiring a Front Office Supervisor for Holiday Inn Manchester Airport. You will oversee the Front Office Team, manage the front desk and reservations, and ensure guests receive exceptional service throughout their stay.

You will also handle guest complaints, maintain cleanliness standards, assist in training staff, and ensure adherence to hotel policies and procedures, while fostering positive guest relationships for a first-class experience.

Qualifications

• Experience in hotel front desk operations.
• Strong leadership and communication skills.
• Ability to handle guest complaints and maintain high service standards.

Responsibilities

• Oversee Front Office Team to ensure smooth operations.
• Manage the front desk andReservations to maximise guest satisfaction.
• Handle guest complaints promptly and professionally.
• Ensure guest rooms and common areas are clean and well-maintained.
• Assist head of department in training staff and enforcing policies and procedures.
• Maintain positive relationships with guests to promote a first-class stay.

Skills

Leadership

Customer service

Organisational skills

Hotel policies & procedures

Hotel computer systems

Job description

As Front Office Supervisor you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor you'll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

• Leadership skills: As Front Office Supervisor you'll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You'll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you'll be familiar with common hotel computer systems and software.
• Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Holiday Inn Manchester Airport Palma Avenue, Manchester Airport, Manchester, Lancashire, M90 4ZY, Located immediately opposite Terminal 2 at Manchester International Airport. The hotel is positioned just a few yards from the terminal entrance and within minutes walk of Terminals 1, 3 and the railway station. We're in the perfect spot if you're travelling for business or leisure. Planning to visit Manchester City Centre? You can be there within 20 minutes from leaving the airport, on the direct train connection. Likewise the hotel is less than a mile from Junction 5 of the M56.

When you step into the hotel, you are welcomed into the contemporary Open Lobby, which combines the front desk, lobby, restaurant, bar, lounge and business centre into one versatile, stylish area. In addition, the stunning restaurant, Firin is the culinary heart of the hotel, a modern vision of the traditional Istanbul pide salon. Modern Turkish casual dining crafted around impressive theatre kitchen.

280 modern bedrooms are offered across six floors. Our contemporary, spacious bedrooms feature floor-to-ceiling windows, with many providing views of the airport runway and include a range of double, twin, family, executive and accessible while the southern corner of the sixth floor offers a spectacular suite with an exterior terrace. The fitness suite is located on the 7th floor.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions