Guest Experience Supervisor – Front Office

Radisson Hotel Group; Sevenoaks; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hotel staff discount

Friends & Family discount

Meal discounts

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences. You will supervise staff, model outstanding service, and ensure the guest journey is seamless from arrival to departure.

We value a flexible, detail-oriented, and guest-focused mindset, with strong communication and teamwork. Join us to be part of a vibrant hospitality environment and contribute to memorable moments for guests worldwide.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• An eye for detail and accuracy.
• Creative problem-solving abilities.
• Passion for delivering extraordinary service to guests.
• Ability to work well in a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Enjoy working in a lively hospitality environment.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Supervise the front office team and lead by example.
• Ensure all aspects of the guest journey are delivered to the highest level.
• Host the show with patience, empathy and engagement.
• Work proactively to ensure guest satisfaction and smooth operation of the front office.

Skills

Flexibility

Attention to detail

Creative problem-solving

Guest service mindset

Team collaboration

Verbal communication

Positive attitude

Experience preferred

Job description

Radisson Hotel Group is seeking a Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences. You will supervise staff, model outstanding service, and ensure the guest journey is seamless from arrival to departure.

We value a flexible, detail-oriented, and guest-focused mindset, with strong communication and teamwork. Join us to be part of a vibrant hospitality environment and contribute to memorable moments for guests worldwide.