Front Office Supervisor — Guest Experience Leader

Radisson Hotel Group; Bentfield; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hotel staff discount

Friends & Family discount

Breakfast/FOOD & beverage discounts

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to lead our guest-facing team, ensuring a smooth and memorable stay for every guest. You will supervise the front office staff and set the standard for service, check-in/check-out flows, and proactive guest engagement.

The role suits proactive, customer-focused individuals who thrive in a fast-paced environment and enjoy delivering Yes I Can service. Join us to support guest satisfaction and the smooth operation of the front desk.

Qualifications

• Flexible with a positive, Yes I Can attitude.
• An eye for detail.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Supervise front office team and lead by example to deliver guest journeys.
• Ensure all aspects of guest experience are delivered to the highest level.
• Maintain smooth check-in/check-out and proactive guest engagement.
• Foster guest satisfaction in a fast-paced hospitality environment.

Skills

Yes I Can attitude

Attention to detail

Creative problem-solving

Team player

Strong communication

People-friendly

Adaptability

Job description

Radisson Hotel Group is seeking a Front Office Supervisor to lead our guest-facing team, ensuring a smooth and memorable stay for every guest. You will supervise the front office staff and set the standard for service, check-in/check-out flows, and proactive guest engagement.

The role suits proactive, customer-focused individuals who thrive in a fast-paced environment and enjoy delivering Yes I Can service. Join us to support guest satisfaction and the smooth operation of the front desk.