Front Office Supervisor - Flexible Scheduling

Firmdale Hotels PLC; Greater London; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Health cashplan

Discounted cinema tickets

Gym membership

Meal on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Regular social events

Cycle to work

Long service awards

Discounts at Design Hotels

Job summary

Firmdale Hotels Covent Garden is seeking a Reception Supervisor to lead and support the front office team, delivering warm, confident, and impeccably presented service.

You will oversee guest interactions, ensure smooth operations, and maintain high standards across all touchpoints. The role combines supervisory responsibilities with a commitment to hospitality excellence and guest satisfaction.

Qualifications

• A keen willingness to work as part of a cohesive team.
• Previous supervisory experience in hospitality.
• Impeccable presentation and a welcoming demeanour.
• A passion for maintaining high standards and a meticulous eye for detail.
• A positive attitude and enthusiasm for the hospitality industry.

Responsibilities

• Deliver exceptional service to guests, making each stay unforgettable.
• Support and supervise the front office team, fostering a collaborative environment.
• Maintain high presentation standards and guest service across all touchpoints.
• Manage front office operations efficiently to ensure smooth guest experiences.
• Engage with guests and team members confidently, resolving issues with professionalism.

Skills

Team leadership

Guest service

Communication

Professional presentation

Problem solving

Job description

Firmdale Hotels Covent Garden is seeking a Reception Supervisor to lead and support the front office team, delivering warm, confident, and impeccably presented service.

You will oversee guest interactions, ensure smooth operations, and maintain high standards across all touchpoints. The role combines supervisory responsibilities with a commitment to hospitality excellence and guest satisfaction.