Front Office Leader - VIP Guest Experience

Hyatt; City Of London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays

Free meals on duty

Uniform provided

Headspace membership

Career development opportunities

Job summary

Hyatt Regency London Blackfriars is seeking a dynamic Reception Manager to lead the Front Office team, ensuring seamless guest experiences from arrival to departure in a five-star setting. The role involves coaching staff, managing day-to-day operations, and maintaining high standards of service and professionalism.

The ideal candidate will drive revenue, profitability, and brand visibility while fostering a culture of care and continuous improvement in a fast-paced environment.

Qualifications

• Experience leading a Front Office team in hospitality.
• Strong leadership and guest service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage daily front desk operations to ensure a seamless guest experience.
• Lead, train, schedule, and evaluate the Front Office team to maintain 5-star standards.
• Act as Front Office Manager during absences and serve as Duty Manager as required.
• Oversee recruitment, onboarding, and ongoing development of the Front Office team.
• Set departmental objectives and provide regular feedback and coaching to staff.
• Ensure exceptional arrival and departure experiences for all guests, including VIPs.
• Monitor and improve check-in/check-out processes for efficiency and guest satisfaction.
• Handle guest complaints and service recovery in a timely, professional manner.
• Interact confidently with high-profile guests while maintaining discretion.

Job description

Hyatt Regency London Blackfriars is seeking a dynamic Reception Manager to lead the Front Office team, ensuring seamless guest experiences from arrival to departure in a five-star setting. The role involves coaching staff, managing day-to-day operations, and maintaining high standards of service and professionalism.

The ideal candidate will drive revenue, profitability, and brand visibility while fostering a culture of care and continuous improvement in a fast-paced environment.