Front Office Supervisor: Guest Experience Leader

Royal Lancaster London; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Restaurant discounts

Spa discounts

Friends & Family rates

Complimentary stay after probation

Private medical insurance

Season ticket loan

Bike to work

Laundry service

Free meals on duty

Wellbeing support

Job summary

Royal Lancaster London is seeking a Front Office Supervisor to lead daily front desk operations and uphold five-star service standards for our guests. You’ll supervise team members, ensure smooth check-ins, and drive guest satisfaction in a busy central-London setting.

The role offers a permanent, on-site position with a 40-hour week and opportunities for professional growth through our development programmes.

Qualifications

• Front Office supervisory or team-lead experience in hospitality.
• Ability to work 40 hours per week on a shift rota.
• Eligibility to work in the UK.

Responsibilities

• Register guests efficiently and maintain high supervision standards in line with departmental norms (AA Red Star & LQA).
• Confidently use OperaCloud and KnowCross systems.
• Upsell room types to achieve departmental goals.
• Complete tasks outlined in the Front Office Supervisor checklist.

Skills

Customer service

Leadership

Communication

Upselling

Tools

OperaCloud

KnowCross

Job description

Royal Lancaster London is seeking a Front Office Supervisor to lead daily front desk operations and uphold five-star service standards for our guests. You’ll supervise team members, ensure smooth check-ins, and drive guest satisfaction in a busy central-London setting.

The role offers a permanent, on-site position with a 40-hour week and opportunities for professional growth through our development programmes.