Front Office Supervisor & Guest Experience Leader

Cove; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cove Cannon Street, London is seeking a Front Of House Supervisor to lead the shift, deliver guest-focused service and maintain brand standards in a busy lifestyle hotel.

You’ll oversee check-ins/outs, supervise the Front Office team, and collaborate with housekeeping and maintenance to ensure rooms are ready while driving revenue and delivering a warm, energetic atmosphere. A high-touch role with opportunities to train staff, implement SOPs, and ensure safety compliance.

Qualifications

• High School diploma or equivalent is desirable.
• Experience in a Front Office supervisor role within a lifestyle hotel is preferred.
• Knowledge of PMS, POS and operational software.

Responsibilities

• Oversee guest interactions and uphold brand service standards.
• Supervise daily Front Office operations during shifts.
• Collaborate with Housekeeping and Maintenance to ensure rooms are ready.
• Support rota planning and shift briefings.
• Uphold data protection and health & safety policies.

Skills

PMS knowledge

POS proficiency

Team leadership

Customer service

Education

High school diploma

Tools

Front Office systems

Payment systems

Job description

Cove Cannon Street, London is seeking a Front Of House Supervisor to lead the shift, deliver guest-focused service and maintain brand standards in a busy lifestyle hotel.

You’ll oversee check-ins/outs, supervise the Front Office team, and collaborate with housekeeping and maintenance to ensure rooms are ready while driving revenue and delivering a warm, energetic atmosphere. A high-touch role with opportunities to train staff, implement SOPs, and ensure safety compliance.