Front Office Leader: Reception Supervisor (Opera Cloud)

Millennium & Copthorne Hotels; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Millennium Hotels UK is seeking an experienced Reception Supervisor to join the Front Office team at The Chelsea Harbour Hotel. This role focuses on leading a high-performing reception team and delivering exceptional guest experiences.

The position is full-time, with evenings, weekends, and bank holidays required. Opera Cloud experience is essential to manage guest records, billing, and operational workflows effectively.

Qualifications

• Previous experience in a Front Office or Reception supervisory role within a hotel environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A proactive and guest-focused approach.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Experience with Opera Cloud is essential.
• Flexibility to work a variety of shifts, including weekends and holidays.

Responsibilities

• Support the Front Office Management team in the daily operation of the Reception department.
• Lead, motivate, and develop Receptionists to deliver outstanding guest service.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest enquiries, requests, and complaints promptly and professionally.
• Monitor departmental standards, ensuring all procedures are followed consistently.
• Assist with training, coaching, and performance management of team members.
• Maintain accurate guest records and billing information.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Act as a duty leader within the department, ensuring operational excellence during each shift.

Skills

Leadership

Team management

Communication

Guest service

Decision making

Organisational skills

Tools

Opera Cloud

Job description

Millennium Hotels UK is seeking an experienced Reception Supervisor to join the Front Office team at The Chelsea Harbour Hotel. This role focuses on leading a high-performing reception team and delivering exceptional guest experiences.

The position is full-time, with evenings, weekends, and bank holidays required. Opera Cloud experience is essential to manage guest records, billing, and operational workflows effectively.