Front Office Associate

Delta Hotels by Marriott Waltham Abbey; Epping Forest; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Résumé du poste

Delta Hotels by Marriott Waltham Abbey in the United Kingdom is recruiting a Front Office Associate on a full-time basis to deliver exceptional hospitality and guest service.

You will process check-ins, coordinate with housekeeping, handle guest inquiries, and provide information about local area.

The role offers meals on duty, provided uniform, Marriott discount card, pension, employee assistance, and opportunities for career development within Marriott's global network.

Responsabilités

• Process guest check-ins, assigning rooms and activating room keys
• Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Providing a genuinely warm welcome to all guests
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Description du poste

Are you passionate about delivering exceptional hospitalityand eager to join a dynamic team at one of the world's leading hotelbrands? We are currently recruiting for a dedicated individual to joinour team. We believe in creating memorable experiences for our guests andwe want our associates to be at their best: to care for their holisticwellbeing, to feel a sense of belonging, to know their co-workers are committedto a culture of respect and kindness.

We are currently recruiting for a full time Front Office Associate to join our front office team.

What's in it for you:

in addition to receiving a competitive salary and investment in your personal development, you will haveaccess to an array of perks and discounts including:

• FreeMeals on Duty:Enjoy complimentary meals while at work
• UniformProvided:A professional uniform is supplied for all associates
• ExploreDiscounts:A Marriott Discount Card that offers benefits on hotelstays and F&B across 140 countries
• PensionScheme:Participation in The People's Pension
• EmployeeAssistance Programme:Free and confidential support for variouschallenges, including financial advice, stress and health issues
• CareerDevelopment:Opportunities for career growth and internaltransfers within Marriott's global network
• Trainingand Development:Access to training programs to enhance yourskills and advance your career

Responsibilities:

Here's what your journey withus entails:

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Providing a genuinely warm welcome to all guests
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Safety and Company Policies:

• Followall company and safety and security policies and procedures
• Reportmaintenance needs, accidents, injuries and unsafe work conditions to themanager
• Completesafety training and certifications
• Ensureuniform and personal appearance are clean and professional
• Maintainconfidentiality of proprietary information
• Communicatewith others using clear and professional language
• Developand maintain positive working relationships with others
• Supportthe team to reach common goals
• Listenand respond appropriately to the concerns of other employees
• Ensureadherence to quality expectations and standards

Note:This above description is not intended to establish a total definition of the job, but an outline of the duties

Join us and be part of a team that values excellence,sustainability, and career growth.