Front Office Supervisor

Delta Hotels by Marriott Bristol City Centre; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Training programs and career growth

Global hotel discount across Marriott

Complimentary hotel gym membership

Staff recognition programme

Life assurance

Meal on duty

Free parking

Incentive payment opportunities

Discounts and more

Job summary

Delta Hotels by Marriott Bristol City Centre invites applications for a Front Office Supervisor to oversee daily front office operations and maintain exceptional guest service in a bustling hotel setting. You will supervise check-ins/outs, engage with guests for a personalised experience, and coordinate with housekeeping to manage arrivals and special requests.

The role requires proactive, guest-focused leadership with strong organizational skills to prioritise workloads in a fast-paced

Qualifications

• Dedicated and professional Front Office Supervisor with previous experience in a front office supervisory role within a hospitality environment.
• Proactive, guest-focused and have a passion for delivering outstanding guest service.
• Ability to anticipate guest needs and respond with initiative and professionalism.
• Highly organised with the ability to prioritise workloads in a fast-paced customer-facing environment.

Responsibilities

• Overseeing front office activities, ensuring consistent service standards and efficient operations.
• Managing guest check-ins and check-outs with accuracy, efficiency and a warm welcome.
• Proactively engaging with guests to enhance their experience and deliver a high-quality, personalised service.
• Liaising with Housekeeping on arrivals, extended stays and special requests to prepare rooms accordingly.
• Handling guest inquiries, feedback and complaints professionally and resolving issues to guest satisfaction.
• Maintaining accurate records of guest interactions, transactions and team performance.
• Collaborating with other departments to fulfil guest requests and ensure smooth hotel operations.

Skills

Front office supervision

Guest service orientation

Team coordination

Attention to detail

Job description

Welcome to DeltaHotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity

Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.

But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity in our Front Office team as a Front Office Supervisor where you will be responsible for supervising daily operations, keeping the front office running smoothly and efficiently while delivering an exceptional guest experience.

The Role

You will be:

• Overseeing frontoffice activities, ensuring consistent service standards and efficientoperations
• Managing guestcheck-ins and check-outs with accuracy, efficiency and a warm welcome
• Proactively engaging withguests to enhance their experience and deliver a high-quality, personalisedservice
• Liaising closely withHousekeeping regarding early arrivals, extended stays and early departures andany special requests to ensure rooms are prepared accordingly
• Handling guestenquiries, feedback and complaints in a professional manner, resolving iss to our guests satisfaction
• Maintaining accuraterecords of guest interactions, transactions and team performance
• Workingcollaboratively with other departments to fulfil guest requests and ensuresmooth hotel operations

What do you need toapply?

We are looking for adedicated and professional Front Office Supervisor with previous experience ina front office supervisory role within a hospitality environment. You will beproactive, guest-focused and have a passion for delivering outstanding guestservice. You will have the ability to anticipate guest needs and respond withinitiative and professionalism. You will be highly organised and be confidencein prioritising workloads effectively within a fast-paced customer facingenvironment, while maintaining excellent attention to detail.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Incentive payment opportunity
• Discounts and muchmore…

Join us and be part of a team that values excellence, sustainability, and career growth.