Front Office Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front Office Supervisor to join their vibrant team. This role is pivotal in delivering memorable moments and five-star service to guests. With a focus on personal development, the company offers a supportive environment where diverse backgrounds are celebrated. You will be responsible for leading the Front Office team, ensuring high service standards, and training staff to excel in their roles. If you thrive in a dynamic setting and are eager to contribute to a happy workplace, this opportunity is perfect for you.

Benefits

Pension scheme with company contributions

50% discount in all restaurants and Spa’s

Complimentary stay after passing probation

Access to private medical insurance

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Employee recognition schemes

Qualifications

• Minimum one year of Front Office experience in a hotel environment.
• Confidently use various computer systems for hotel operations.

Responsibilities

• Train and support Guest Service Agents to achieve departmental goals.
• Conduct Quality Checks to ensure service standards are met.

Skills

Front Office Experience

Customer Service Skills

Team Leadership

Upselling Skills

Computer Systems (OperaCloud, KnowCross)

Tools

OperaCloud

KnowCross

Job description

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisor at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Front Office Supervisor are:

1. Pension scheme with company contributions
2. 50% discount in all our restaurants and Spa’s across our properties
3. Team member and Friends & Family rates across our properties
4. Complimentary stay after passing probation
5. Extensive discounts on our benefits platform
6. Access to private medical insurance
7. Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
8. Interest free season ticket loan
9. Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
10. Bike to work scheme
11. Recommend a Friend incentive
12. Complimentary laundry
13. Free meals on duty
14. Opportunity to join our taskforces to contribute to the business focuses, community and environment
15. Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Front Office Supervisor, to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Front Office Supervisor, your main duties and expectations for the role will include:

1. A minimum of one year of Front Office experience in a hotel environment (five-star experience preferred).
2. Confidently use various computer systems such as OperaCloud, KnowCross.
3. Up-sell room types at every available opportunity to achieve the departmental up-selling goal.
4. To train, support and review the Guest Service Agents to achieve the personal and departmental goals.
5. Conduct Quality Checks to ensure Guest Service Agents consistently adhere to the prescribed service standards.
6. To monitor the appearance, conduct, guest relation skills and punctuality of Reception staff in order that the required departmental standards are met.

You will be required to work 40 hours per week, on a shift rota.

We are …

1. One of the happiest hotels in London
2. Hoteliers’ Charter Approved
3. Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Front Office Supervisor role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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