Front Office Supervisor

Valor Hospitality Careers UK; High Wycombe; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to lead a dynamic team and enhance guest experiences. This role requires innovative thinking and strong leadership skills to drive standards in a busy hotel environment. You'll play a pivotal role in ensuring guest satisfaction while managing a high-performing team. With a commitment to employee growth, the company offers nationally recognized apprenticeships and extensive training opportunities. Join a forward-thinking organization that values flexibility and career development, and be part of a team that's dedicated to excellence in hospitality.

Benefits

Exclusive discounts for team members

Discounted hotel stays

50% discount on dining

Free meals while on duty

Access to wellness activities

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Generous refer-a-friend bonuses

Qualifications

• Proven track record in driving standards and guest satisfaction.
• Experience in leading and building high-performing teams.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets.

Skills

Guest Experience Management

Team Leadership

Commercial Expertise

Problem Solving

Education

Hospitality Management Certification

Job description

£26,436.80 per annum / £12.71 per hour, 40 hours per week (5 days per week)

We are looking for a Front Office Supervisor

with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision, using their commercial expertise to drive standards in the hotel. You need to be innovative and responsive to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Supervisor will be responsible for the front office team. Building a high-performing team across the division is key to success.

We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, offering great flexibility if required. We are busier during evenings and weekends, but shift patterns and contracted hours can be discussed at interview.

If you are seeking career training, we offer nationally recognized apprenticeships alongside detailed brand training. You can view the most popular courses on our careers pages.

In addition to competitive pay, we offer:

• Exclusive discounts for you, your friends, and family
• Valor team member rates at our UK hotels, with rooms from just £30 B&B
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty
• Access to high-street discounts on various shops and experiences
• Up to 40% savings on bikes with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing

• A calendar of wellness activities, including healthy lunches and wellbeing walks
• Access to our Employee Assistance Programme, offering free confidential advice 24/7
• Healthcare Cash Plan options from just £5 per month

Supporting your hospitality career growth

• Fully funded apprenticeship programmes
• Internal development programmes to support your growth
• Monthly and annual team member service awards

Interested in joining us?

Valor Hospitality is an equal opportunities employer, welcoming applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We have ambitious plans for growth, including three new luxury 5-star hotels opening in 2024.