Front Office Supervisor

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking passionate individuals to join their team as Heartists. This role involves supporting guests with check-in and check-out, coordinating with various departments, and ensuring exceptional customer service. With a focus on creating memorable experiences, you'll thrive in a caring environment that promotes growth and career opportunities. If you're ready to make a meaningful impact in the hospitality sector, this is the perfect opportunity for you.

Benefits

Exclusive benefits

Career growth opportunities

Recognition for commitment

Qualifications

• 3-5 years of experience in front office operations, with supervisory experience.
• Strong focus on accuracy and detail in all tasks.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle guest complaints and ensure satisfaction.

Skills

Customer Service

Team Collaboration

Problem Solving

Attention to Detail

Education

Bachelor’s Degree in Hospitality Management

Bachelor’s Degree in Business Administration

Tools

Front Office Management Software

Microsoft Office

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

1. Assisting guests with check-in and check-out procedures
2. Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
3. Handling guest complaints and resolving them in a professional manner
4. Scheduling front desk staff for adequate coverage during peak hours
5. Training new front desk employees on hotel policies and procedures
6. Maintaining accurate records of room occupancy, guest charges, and billing information
7. Monitoring inventory levels and ordering supplies as needed
8. Ensuring guest satisfaction by providing exceptional customer service
9. Managing cash and credit card transactions and balancing daily reports
10. Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff

Qualifications

1. A bachelor’s degree in Hospitality Management, Business Administration, or a related field
2. 3-5 years of experience in front office operations, with at least 1 year in a supervisory role
3. Familiarity with front office management software and basic Microsoft Office skills
4. Strong focus on accuracy and detail in all tasks and communications
5. Ability to work collaboratively with different teams and departments