Front office Team Leader

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic and energetic team as a Reception Team Leader at a renowned hotel in London. This role is perfect for those passionate about delivering exceptional customer service and leading a team to success. You'll have the opportunity to create memorable experiences for guests while developing your skills within a global hospitality leader. Enjoy a supportive work environment that values diversity and inclusion, and take advantage of numerous perks, including discounted stays at hotels worldwide. If you’re ready to grow and thrive in your career, this is the perfect opportunity for you!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Support for wellbeing

Limitless opportunities across 5000 hotels

Participate in sustainability initiatives

Qualifications

• Experience in customer service and team leadership.
• Fluency in English is essential for guest relations.

Responsibilities

• Guide and support the Reception team to achieve departmental goals.
• Run front office operations effectively and assist guests.

Skills

Customer Service

Team Leadership

Communication

Fluency in English

Job description

Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Reception Team Leader, you…

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.