Front Office Supervisor

Hyatt Hotels Corporation; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to join their dynamic team at Great Scotland Yard Hotel. This role offers the opportunity to lead a dedicated team, ensuring exceptional guest experiences while managing daily operations. With a commitment to continuous learning and development, you will thrive in an environment that values diversity, equity, and inclusion. Join a company that believes in the power of hospitality to make travel more human and rewarding, where your individuality is celebrated, and your career can flourish.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Complimentary business attire laundering

Headspace membership

Employee Assistance Programme

Continuous learning and development opportunities

Qualifications

• Experience in a supervisory role within a hotel or hospitality environment.
• Strong communication skills and ability to manage a team effectively.

Responsibilities

• Supervising front office colleagues and managing performance.
• Overseeing check-in/check-out processes and guest services.
• Providing training and support to front office staff.

Skills

Leadership Skills

Customer Service

Time Management

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Just some of the benefits you will enjoy as a Front Office Supervisor

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Front Office Supervisor

· Supervising front office colleagues, including scheduling shifts, delegating tasks, and managing performance.

· Overseeing the check-in and check-out processes to ensure accuracy and efficiency, including managing room assignments and handling payments.

· Assisting with the coordination of guest services for events and special occasions, ensuring all guest needs are met.

· Ensuring that all guests receive a warm and professional welcome and handling guest inquiries, and requests efficiently.

· Providing ongoing training and support to front office colleagues, ensuring they are knowledgeable about hotel services, policies, and procedures.

About Great Scotland Yard Hotel –The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as aGreat Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for thisFront Office Supervisorrole and start your journey with Great Scotland Yard Hotel!

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