Front Office Supervisor

Arena Racing Corporation Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to enhance customer service and team coordination. This role requires a proactive leader with at least 3 years of experience in a hotel environment, who can effectively manage operations while ensuring guest satisfaction. The ideal candidate will be hands-on, supporting staff and leading by example. Join a diverse and inclusive workplace that values every individual and fosters a respectful working environment. This is an exciting opportunity to make a significant impact within a dynamic team.

Qualifications

• Minimum of 3 years experience as a Receptionist, ideally in a hotel setting.
• Knowledge of hotel systems and software.

Responsibilities

• Assist, lead, and coordinate the Front Office Department.
• Ensure high-quality customer care and satisfaction.

Skills

Customer Care

Team Leadership

Communication Skills

Problem-Solving

Education

Experience as a Receptionist

Tools

Opera

MARSHA

Job description

Reporting to the Front Office Manager, the Front Office Supervisor will be required to assist, lead, and coordinate the Front Office Department, ensuring high-quality customer care and satisfaction at all times. They will take a proactive approach on behalf of the Front Office Manager to foster continuous improvement within the department, meet budgeted guidelines, and exceed guest expectations while supporting staff welfare.

A key responsibility for the Front Office Supervisor is to lead by example, supporting the team and being guest-facing and on the floor throughout shifts.

The desirable candidate will have:

• Minimum of 3 years experience as a Receptionist, ideally in a hotel setting or similar.
• Knowledge of hotel systems and software, e.g., Opera and MARSHA.

At ARC, we believe that a diverse, equitable, and inclusive workplace makes us more relevant, competitive, and resilient. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and do not discriminate based on gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnicity, religion, disability, age, or criminal history, where legally permissible.

If you require reasonable adjustments due to a disability, please inform us. We will provide necessary accommodations to support your application, interview, and job performance.

We value diversity and strive to create an inclusive, safe, and respectful working environment where everyone is heard and valued. We are committed to exemplifying diversity, inclusion, and belonging in our society.