Front Office Team Leader

The Midland Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic hotel team as a Reception Supervisor, where your leadership will inspire a vibrant team to create memorable guest experiences. This role emphasizes personal growth, coaching, and the opportunity to thrive in a fast-paced environment. With a commitment to professional development and exciting expansion plans, you’ll be part of a supportive community that values both colleagues and guests alike. Enjoy a range of perks including special rates on hotel rooms and ongoing training programs that pave the way for your future in hospitality.

Benefits

Special rates on hotel rooms

Recognition scheme with vouchers

Meals on duty

Referral bonus scheme

Access to Pension Scheme

Life Assurance

Wellbeing Support

Ongoing training

Clear progression paths

Qualifications

• Authentic and personable demeanor to engage with guests and team.
• Ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Supervise Front Office operations and lead the team.
• Inspire and motivate colleagues to exceed guest expectations.

Skills

Organizational Skills

Coaching and Training

Problem Solving

Interpersonal Skills

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As a Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring guests have memorable experiences. You’ll supervise Front Office operations and lead a vibrant team to exceed guest expectations.

Perks of working with us include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers for high street shops
• Meals on duty
• Referral bonus scheme
• Regular celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

Our ideal Reception Supervisor will:

• Be authentic and personable
• Create a fun, engaging environment for the team
• Thrive in a fast-paced setting
• Coach and train new staff
• Bring solutions and think quickly
• Be dependable and reassuring for guests and colleagues
• Have excellent organizational skills

Why join us?

We value our colleagues as much as our guests. Once part of Leonardo, you join a community that supports your growth. Our training programs like the “NEW Team Coach,” “Guest Care,” and “Insights Trainee Manager Programme” are designed to develop your skills and prepare you for management roles. We are committed to your professional development and a bright future in hospitality.

Our Story

With decades of hotel expertise, we operate over 270 hotels across the UK and Europe, including over 55 hotels in the UK & Ireland. As one of the fastest-growing hotel groups, we have exciting expansion plans—there’s never been a better time to join us!